Instructions on the right of revocation
Consumers are entitled to a right of withdrawal described as follows, where consumer is any natural person who enters into a transaction for purposes which can be assigned predominantly neither commercial nor their independent vocational activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail): (Internet Service Provider 24 - P.O. 0319, 04607 Meuselwitz – Germany, Fax: +49 (0) 32-222139256, Email: email@example.com). You may use the model withdrawal form (end of this instruction), but it is not obligatory. You can also fill in and submit the electronic form (https://en.internetserviceprovider24.com/wrr2.htm) or any other unequivocal statement. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse the refund until the goods have been returned to us or until such time as you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and, at all events, within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline shall be deemed to have been complied with if the goods are dispatched prior to expiry of the deadline. The immediate costs of returning the goods shall be borne by you. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties and functionality of said goods.
Premature expiration of the right of withdrawal
Withdrawl right does not apply to contracts
- when supply of goods which are not prefabricated and which required for their production an individual choice or decision by the consumer or which are clearly tailored to the personal needs of the consumer; e.g. domains, web hosting, ...
Expiration of revocation rights
- Your right of cancellation expires prematurely if the contract is completely fulfilled by both parties at your explicit request before you have exercised your right of revocation.
Note to Ordering Procedure:
By placing your order for digital goods, you agree and express your consensus to the "immediate" execution of your order. Insofar your order contains a domain, web hosting package or an individual service, you will lose your right of withdrawal, from the beginning of the contract. We point out this exception already during your purchase order or on the electronic ordering on our website in advance, before final purchase submission is possible. Within your order you agree to the immediate execution of your order by accepting our terms of service. If you have ordered in a different way and your consent to immediate execution is not expressed, we reserve the right to process your order after the withdrawal period of 14 days.
Example Withdrawal Form
Print and complete this form if you wish to withdraw from the contract and return to:
Internet Service Provider 24
P.O. 03 19
04607 Meuselwitz – Germany
Fax: +49 (0) 32-222139256
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*).
- Ordered on
(*) / Received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is transferred on paper)
(*) delete as appropriate